Return Policy

Refund/Exchange Policy

ONLINE CUSTOMERS

  1. Return the item(s) to us in its original condition and packaging within 7 days of the email confirming shipment.
  2. Your request will be reviewed within 14 working days of its receipt.
  3. Reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different from the website”, will not be considered as valid grounds for refund or exchange. 
  4. All returned item(s) are subject to quality control inspection and approval.
  5. Sale and discounted item(s) are not eligible for exchange.
  6. Item(s) must be unused/unwashed/unworn, in the exact condition as when purchased and must also be in the original packaging.
  7. It is your responsibility to ensure the item(s) reaches us. Shipping cost of returning item(s) are not refundable and will be borne by you.

 

PHYSICAL STORE CUSTOMERS

  1. Return the item(s) to us in its original condition and packaging within 7 days of the receipt date to the same physical store it was purchased.
  2. Reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different from the website”, will not be considered as valid grounds for exchange. 
  3. All returned item(s) are subject to quality control inspection and approval.
  4. Sale and discounted item(s) are not eligible for exchange.
  5. Item(s) must be unused/unwashed/unworn, in the exact condition as when purchased and must also be in the original packaging.
  6. Once returned request approved, you can exchange for another SIZE or COLOUR, only of the same design.
  7. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

 

*** We reserve the rights to make amendments to this policy without prior notice. Please call us if you have any queries about returns or exchanges. We will be happy to attend to you.